Reference

The Rules That Cover Your bee998 Account

Every account here runs on one written set of terms, and this page sets them out in plain English: what you accept when you open the lobby, how your wallet is handled, and what we expect from each other.

One account per personWallet rules in plain EnglishApplies from your first depositEarlier versions kept on file
bee998 The Rules That Cover Your bee998 Account
REACH ACCOUNT SUPPORT

Where to Ask About the Terms

Clause questions go to our Bangladesh support desk, and you never have to guess which channel to use. Live chat suits most of it — a reversed bKash transfer, a locked account, a promotion you think should have reached your wallet — because the agent reads your account while you type. Email is better for anything you want in writing, including the terms that applied when a past deposit cleared. Keep your registered mobile number to hand so we can confirm it is really you before we discuss the account.

Live chat in the lobby Open chat from the corner of any page, including inside a live table, and a Bangladesh support agent reads it with your account open. Use it for reversed bKash transfers, locked accounts or a promotion question.
Email for written copies Write to the address in our lobby footer when you need the terms in writing — the version that applied on a deposit date, or a clause you want explained properly. We reply with the exact text.
Help inside the app On Android or iOS, sign in, open the menu and tap Help to reach the same agents; the thread stays attached to your account so nobody asks you to explain the problem twice.
HOW WE APPLY IT

What We Keep on File and How to Change It

Signing in, depositing and reading these terms leaves records behind, and this part explains how we treat them. Your registration details, wallet history and the payment numbers you used sit in one account record that support reads when you raise a query; we do not pass them to advertisers. Cookies do one job — keeping you signed in between the lobby and a live table. If you want your details corrected or the account closed, message support and we confirm in writing what changes and what we are required to keep.

The data we hold We keep your registration details, wallet history and the payment numbers you used, because a dispute about a bKash or Nagad transfer cannot be settled without them. Nothing is sold on to third parties.
Cookies on the lobby Session cookies keep you signed in while you move between slots and live tables; a smaller set remembers your language choice. You can clear them in your browser, though you will sign in again.
Account security steps Sign-in asks for your password plus a one-time code sent to your registered mobile number, so a leaked password alone does not open your wallet. Change the code if you ever share a screen while depositing.
Retention and removal Wallet and payment records stay on file for as long as your account is open, plus the period our accounting rules require. Ask support to close the account and we tell you what stays and why.

Questions You Ask Before Accepting

The ones below come up most often the first time you read these terms, usually right before a first deposit through bKash, Nagad or Rocket. Each answer points back to the clause it comes from, so you can check the wording yourself rather than take our word for it. If yours is not here, chat with support — we would rather answer before you pay in than argue afterwards. Nothing on this part replaces the full text above.

You agree to one account per person, details that are genuinely yours, and the wallet and payment rules on this page. We agree to keep your balance records accurate.

Yes, where those wallets are supported for your region. The terms cover what happens if a transfer is reversed or sent from a wallet in another person's name — we verify before crediting.

It depends on the rule. A shared password or a second account usually means a temporary hold while we talk to you; payment fraud ends the agreement and freezes the balance for checking.

Ask support in chat or by email and we send the version that applied on the date you joined or deposited. Older versions stay on our file rather than disappearing.

A revised copy goes up on this page with a new date, and we flag anything that affects your wallet in a lobby notice. Keep reading the page after a change.

It can. Access depends on your local law and eligible regions, so check that joining from where you are is allowed before you deposit. We cannot accept accounts from restricted areas.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.