Reference

How We Handle Your Account Data

One page, plain English: this policy sets out exactly what bee998 records when you open an account from Dhaka, why we keep it, and who is allowed to see it.

Written in plain EnglishAccount data onlyCopy requests by supportCookie controls in your browser
bee998 How We Handle Your Account Data
HOW WE KEEP IT

Security, Cookies and Retention in Practice

Everything we hold sits behind sign-in checks, and the useful part for you is knowing how to steer it. Your password and OTP are yours alone — we never ask for either in chat or over the phone, and anyone who does is not us. Cookies keep your session alive and remember your language and lobby view; you can clear them from your browser and sign in again. Retention follows purpose: transaction records stay as long as a payment rail or a lawful request needs them, while marketing preferences drop away once you switch them off.

Sign-in protection

Two steps guard your account: your password and an OTP sent to your registered mobile number. Keep that number current — if you change SIMs, update it in your profile before your next sign-in.

Cookies you control

Session cookies keep you signed in while you browse the lobby. Clearing them logs you out, which is normal, and signing in again rebuilds them. Language and currency preferences are stored the same way.

How long records stay

Deposit and withdrawal records stay while a payment rail or a lawful request may need them. Close your account and we still hold the transaction trail, but we no longer use your profile for anything else.

Changing your data

Ask for a correction through support and we update the record, or request a copy before you close your wallet. Some ledger entries cannot be erased while the payment trail is live.

ASK US DIRECTLY

Where to Send bee998 a Privacy Question

One email is enough to start. Write to our support desk from the address or mobile number linked to your account wallet, say which part of the policy you're asking about, and we'll reply with the specific answer rather than a template. If your question is about a bKash, Nagad or Rocket transaction reference, paste it in so we can match the record without asking you twice. Requests about access or eligibility are answered the same way: we check your region and tell you what your local law allows.

Account chat Open chat from your account menu, sign in first so we can see the right profile, then ask for the privacy team. The thread stays tied to your account, so you won't repeat yourself.
Support email Send your request to our published support email from the address linked to your wallet. Use the subject line data request and include your mobile number so we can match it to the right record.
Copy request form Ask for a copy of what we hold on your account and we will send it in a readable format. We confirm your identity first with an OTP on your registered number before anything is released.

Questions You Send Us Most

These are the policy questions our support desk answers again and again, written here so you don't have to wait in a queue for the short version. Each answer covers one point only — what we store, what you can request, and what a payment rail gets to see. If your case is different from the ones below, message us and we will answer it against your own account record.

Your name, mobile number, date of birth and the payment reference from bKash, Nagad, Rocket, Upay or a bank transfer. We also keep sign-in logs and the games you open in the lobby.

Yes. Ask support from your registered number, confirm with the OTP we send, and we will provide a readable copy of your account record.

Only what the rail needs to move your money — the amount, the reference and the receiving wallet. bKash, Nagad and Rocket see the transfer, not your lobby history.

Switch off promotional messages in your account preferences, or tell support and we will remove you from the list. Service messages about your wallet still reach you.

We update it when the way we handle data changes, and the new version appears on this page. Check the date shown near the heading before you rely on an older saved copy.

It can. Rules on personal data differ by country, so what covers your account depends on where you are and whether your region is eligible. Support will confirm which parts apply.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.